Shipping policy

Order Processing:

  • Processing Time: All orders are processed within 2 business days of receipt. Please note that orders placed after 5 PM EST or on weekends/holidays will be processed the next business day.


Shipping Methods:

  • We primarily use USPS for shipping within the United States. However, for larger items or upon customer request, we may use UPS.

  • International shipping options are available but may vary based on the destination country. Please contact us for specific details on international shipments.


Shipping Times:

  • Domestic Shipping:

    • Standard shipping typically takes 3-7 business days after the order is processed.

    • Expedited options are available for an additional fee; delivery times can be as quick as 1-3 business days.

  • International Shipping:

    • Shipping times vary widely depending on the destination but can generally range from 1 to 6 weeks. Additional time may be required for customs clearance.


Shipping Costs:

  • Domestic: Shipping costs will be calculated at checkout based on the weight, dimensions, and destination of the package. Free shipping might be offered on orders over a certain value - check our promotions for current offers.

  • International: Shipping costs will be calculated at checkout where possible, or you will be contacted with a shipping quote before your order is processed.


Legal Requirements and Consumer Rights:

  • 30-Day Rule: We comply with the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, which requires us to ship your order within 30 days of receiving your order unless otherwise stated. If we anticipate any delay beyond this period, we will notify you with an option to cancel your order for a full refund.

  • Damaged or Lost Packages: If your package arrives damaged or is lost, please contact us within 15 days of the delivery date or expected delivery date. You will need to provide photos of the damage or proof of non-delivery for a claim to be processed.

  • Return Address for Shipping: We do not ship to P.O. Boxes for items that require a signature or are too large for standard postal services. Please provide a physical address for such orders.


Insurance:

  • All shipments include basic insurance coverage. For items of higher value, we recommend purchasing additional insurance at checkout.


Tracking Information:

  • Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for the tracking information to update.


Customs and Duties for International Orders:

  • Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.


Policy Changes:

  • We reserve the right to change this shipping policy at any time. Changes will be effective immediately upon posting on this page.


Contact Us:

  • For any questions or issues regarding shipping, please contact us at wes@sewingmachinerepairguy.com.